EMT Practice Test

1. Question Content...

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Question1: You need to create a URL mashup on the Account Overview to open a Google search. Which of the following elements are mandatory to configure the mashup?
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Question2: In which of the following ways can a service technician record and manage actual work?
There are 2 correct answers to this question.
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Question3: How do you enable use of the Resource Scheduler in SAP Cloud for Service?
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Question4: You need to apply complex changes to an SAP Hybris Cloud for customer system after go live, which option does SAP recommend to implement these changes?
There are 2 correct answers to this question.
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Question5: You need to assign one contact to multiple accounts. How do you create this contact in SAP Hybris Cloud for Customer?
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Question6: What can you create using a workflow?
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Question7: A user is assigned two work centers that contain the same view. In the first work center, the user has unrestricted read and write access. In the second work center, the user has read-only access.
Which access rights does the user get for this view in both work centers?
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Question8: How can you allocate the remaining time from demands which do NOT fit into the same day?
There are 2 correct answers to this question.
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Question9: What tool can be used to control the general availability of a work center in the user interface in SAP C4C?
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Question10: Which of the following elements can you use to set up routing rules for service tickets?
There are 2 correct answers to this question.
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Question11: How do you prepare a ticket distribution rule in SAP Cloud Service?
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Question12: Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
There are 3 correct answers to this question.
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Question13: How do you create an assignment for a service technician in SAP Service Cloud?
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Question14: For which of the following systems does SAP Hybris Cloud for Customer provide standard integration content for registered products?
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Question15: How can you create a ticket form an active maintenance plan?
There are 2 correct answers to this question.
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Question16: Which of the following tools can you use to restrict business role level in SAP Cloud for Customer?
There are 2 correct answers to this question.
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Question17: You are defining a service level determination rule. Which service catalog categories can you include in this rule?
There are 2 correct answers to this question.
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Question18: Which of the following actions can you perform using the administrator adaptation function?
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Question19: In a contract workflow, what action rule types are valid?
There are 3 correct answers to this question.
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Question20: Which item types can you use in installed bases?
There are 3 correct answers to this question.
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Question21: What can you use to control user privileges in SAP Cloud for Customer?
There are 3 correct answers to this question.
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Question22: Which of the following are scenarios supported by SAP Cloud for Service?
There are 2 correct answers to this question.
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Question23: Which of the following functions are provided by the SAP add-in for Microsoft Excel?
There are 2 correct answers to this question.
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Question24: You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached.
What type of maintenance plan should you create?
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Question25: Which business objects can you add to a maintenance item in a time-based maintenance plan?
There are 3 correct answers to this question.
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Question26: As and administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer?
There are 3 correct answers to this question.
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Question27: You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP.
Where are the quantity fields used?
There are 2 correct answers to this question.
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Question28: Which field identifies a ticket as relevant for a field service scenario?
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Question29: Where do you configure service levels in SAP Coud for Service?
There are 2 correct answers to this question.
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Question30: To which objects can you add a registered product?
There are 2 correct answers to this question.
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Question31: Which of the following components of computer telephony integration (CTI) are delivered by SAP Cloud for Customer?
There are 2 correct answers to this question.
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Question32: In HTML5, what can you do using the field definition link?
There are 2 correct answers to this question.
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Question33: For which of the following business requirements would you use the personalization feature?
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Question34: How do you enable use of the Resource Scheduler in SAP Cloud for Service?
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Question35: Which scoping element from Customer Care do you select to enable SAP Jam as a knowledge base in SAP Cloud for Customer?
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Question36: To which of the following can you assign a custom report to control its visibility?
There are 2 correct answers to this question.
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Question37: Which of the following granularities can you use to define discount lists in SAP Hybris Cloud for Customer?
There are 2 correct answers to this question.
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Question38: Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?
There are 2 correct answers to this question.
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Question39: A user reports an incident. The administrator determines that this incident needs to be reviews by SAP Support. What is the NEXT STEP the administrator must perform in SAP C4C?
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Question40: Which business partner type is created in a Business-to-Customer scenario in SAP Hybris Cloud for Customer?
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Question41: Which information is uploaded after the SAP C4C contact has been successfully replicated for SAP ERP?
There are 3 correct answers to this question.
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Question42: Which of the following actions are supported by the e-mail communication channel?
There are 2 correct answers to this question.
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